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Deputy Governor Lays Out Public Service Objectives For 2023-2024

Deputy Governor for the Turks and Caicos Islands and head of the Civil Service Her Excellency Deputy Governor Anya Williams has penciled out objective for the Civil Service. The following is the deputy governor's statement on the aims and objectives:

Deputy Governor and Head of the Civil Service Her Excellency Any Williams

The role of the public service is critical, not only to the government, but to the entire country, as public servants are responsible for delivering key services on behalf of the government of the Turks and Caicos Islands to its people.

The Turks and Caicos Islands public service is embarking on major change initiatives to ensure that we improve the efficiency of public services across the Turks and Caicos Islands to better meet the needs of our people.

The Office of the Deputy Governor, with responsibility for the oversight and management of the public service, has set an ambitious agenda for the 2023/2024 financial year and beyond.

This agenda includes 10 priority objectives, which are as follows:

  1. A comprehensive review of all salaries and allowances across government to ensure that for recruitment and retention purposes, staff are appropriately compensated for the work that they do. This work has already commenced and has already started to make great process with implementation scheduled for December 2023.

  1. Following on the implementation of the new Turks and Caicos Islands Government Pension and Gratuity Program, a tender was recently issued to outsource the administration of the fund to a highly skilled pension administrator that will work to not only manage the fund, but will seek to grow the fund through investments. The intention is to also open the program this year to interested private sector participants. As well, a new online pension registration portal is also being launched to allow public servants to not only record and update their registration, beneficiary, and other data, but to also allow staff to track their benefits.

  1. To improve public service delivery and to ensure that staff are equipped with the skills that are necessary to carry out the roles they are contracted to do, we are restructuring the training unit into a full fledged training department. A new highly skilled Training Director has been recruited and in the third quarter of this financial year we will be launching a comprehensive training needs assessment across government to better understand our skills gaps and to assist in developing our new training plan and objectives.

  2. As the government continues to make significant investments in public servants pay, pensions, gratuity and in training, it is imperative that our staff are held accountable and that they are being appropriately assessed against their performance objectives to ensure that they are carrying out the roles that they are contracted to do. To this end, we will be launching a new staff appraisal system that is heavily focused on performance and delivery.

  1. To assist in improving delivery across the public service and to drive innovation, we are recruiting a new Business Transformation Manager who will be heavily focused on the review of our systems and procedures and whose primary role will be to work to improve processes and delivery in the public service.

  2. Following on from the improvements in our procurement processes made in 2022/2023, which resulted in increases in our procurement thresholds, we will be implementing e-procurement in 2023/2024 which will allow greater access and innovation in our bidding and other tendering procedures.

  1. To allow greater access to government job opportunities and to improve and to simplify the job application process, we will launching a new e-jobs platform which will allow persons to apply for government vacancies online.

  1. E-government will be a major focus in the public service this year, with plans underway to implement a new HR system, a new Police Records system, E-Cabinet, a new integrated Border Management System and numerous other system improvements across government.

  1. To improve both internal and external communication in the public service, in addition to our continued press releases, we will be launching a new quarterly Public Service newsletter along with other internal communication mediums to better inform the public service of ongoing programs and initiatives across government.

  1. To do the jobs that the public service is asked to do, it is important that they are provided, not only the skills that are necessary to carry out their roles, but also the physical space, the working environment and other physical assets that are necessary. To this end, my office will work with the ministries across government to identify their space and other needs to ensure that proper resource planning is in place going forward to address these critical gaps.

These changes will improve service delivery across government, ministries and departments.

Our desired results include the recruitment and the retention of key personnel, and the development of their talent through innovation and change management.

The Turks and Caicos Public Service and its employees have made many strides over the years. On behalf of a grateful executive team, I personally thank you for your unwavering support and commitment as we continue to deliver for the benefit of our citizens as we move forward.

As Head of the Public Service, I also take this opportunity to invite all Turks and Caicos Islanders, home and abroad, who possess the talents and skills needed to advance our islands to join the public service so that you can be a part of making a major difference in this our Beautiful by Nature Turks and Caicos Islands.

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