Police Records Office Testing New And Improved Rollout

The following is a statement from the Royal Turks and Caicos Islands Police Force concerning the new police records improving efficiency:

The Royal Turks and Caicos Islands Police Force is making every effort to improve the efficiency of delivery when obtaining Police Records.

Over the past months, we have continuously been improving our infrastructural works in order to reduce the waiting period and make the process less cumbersome.

We are pleased to announce that our new automated system will become live tomorrow evening (Wednesday 28th June) from 8 p.m.

This new system is a testing phase which introduces a one-stop payment system and shorter wait time. Applicants will now have the option of paying online the $10 Processing Fee and the $10. Stamp fee via Debit or Credit Cards.

The applications are processed and persons can collect their Police Records within FIVE working days.

Applicants who don’t have a debit or credit card can continue making payments at the Treasury.

Kindly note the current system being used, will be offline from 6 p.m. on Wednesday 28th June 2023 to make way for the updated system.

The live testing phase will end on July 31st and the system will be fully operational from August 01st.

Deputy Commissioner of Police Rodney Adams expressed thanks to the Hon. Deputy Premier Erwin J. Saunders and his team.

“ This new system will significantly reduce the timeframe in which records are processed. We expect records to turn around within five days initially. I wish to thank the Ministry of Finance led by the Deputy Premier and his team and the Information Technology team supporting us .

“The officers within the Records Department and the IT team of the RTCIPF who have been working around the clock thereby allowing us to reach this milestone, I say thanks. I also wish to express my gratitude to the public for their patience. I know at times you were frustrated because of the inconviences, but there is finally a light at the end of the tunnel”.

Additionally, persons who have already applied for a police record and are yet to receive a voucher are asked to re-apply.

Applications for Police Record services cannot be facilitated during the shutdown period time (Wednesday 28th June , 2023 – between the hours of 6 p.m. – 8 p.m.) due to the system upgrade.