Digicel TCI Urges Customers to Complete SIM Swap by June 30

Kenva Williams, Director General of Turks & Caicos Islands Telecommunications Commission

• Digicel customers must complete SIM swap by deadline to retain network service

Digicel TCI is reminding all customers that the June 30, 2025 deadline to complete their mandatory SIM swap is fast approaching.

Customers who are still using SIM cards tied to the old Home Network Identifier (HNI) or are using a SIM card that is more than 4 years old, must upgrade to the new SIM ahead of the deadline in order to avoid service disconnection.

This change is a Telecommunications Commission mandate and is a key step in Digicel’s ongoing efforts to localise its network infrastructure in the Turks and Caicos Islands. Since 2021, Digicel TCI has been encouraging customers to complete their SIM swap. Now, with HNI, customers will benefit from enhanced network performance and better overall experience, however, those who do not complete the SIM swap will lose all network services after the June 30 deadline.

Kenva Williams, Director General of Turks & Caicos Islands Telecommunications Commission said, “This SIM swap initiative is critical to ensuring the long-term integrity and efficiency of telecommunications in the Turks and Caicos Islands. The transition to a localised Home Network Identifier allows for greater control, improved service quality and positions the country for further advancements in telecom technology. We encourage all Digicel customers to comply before the June 30 deadline to avoid service disruption.”

 “We’re working in tandem with the Authorities to deliver greater service quality and innovation to the people of the Turks & Caicos Islands. With that, we’re encouraging customers who have received a message from us to immediately visit a retail store and swap their SIM card, this will avoid any disruption to your service” said Meredith Sharples, CEO for Digicel’s Atlantic Region.

She added: “Upgrading to the new HNI is not optional, it’s essential. If your SIM isn’t updated by June 30, you risk losing access to your Digicel mobile service.”

Customers unsure of their SIM status are encouraged to visit any Digicel store or call 649-331-3444 for assistance. SIM swaps are done at no cost to customers at the following Digicel locations:

· Providenciales: Digicel Retail Store, 991A Tower Drive, Providenciales

· Grand Turk: Digicel Retail Store, Off Barracks Hill Road

· North Caicos: Digicel Retail Store, Dards Grocery, Bottle Creek

· South Caicos: Digicel Retail Store, Supervalue Supermarket, Hillgrove Street