FAMILYCARE MEDICAL SERVICES HIT BY CYBER ATTACK — POLICE INVESTIGATION UNDERWAY

FamilyCare Medical Services Ltd. has confirmed it is the target of a cyberattack that led to unauthorized access to a server hosted by an external offshore provider.

The company has issued a formal notice to clients warning of an ongoing cybersecurity incident and urging heightened vigilance amid a string of fraudulent communications from unknown individuals.

According to a public statement, some clients have been contacted by scammers claiming to have access to sensitive information. These fraudsters are reportedly demanding cash in exchange for silence or protection of personal data. FamilyCare emphasized that these individuals are not affiliated with the company and any such communication should be considered malicious.

The Royal Turks and Caicos Islands Police Force (RTCIPF) has launched an investigation into the matter, working in conjunction with international law enforcement partners. The Financial Crime Unit has taken the lead in probing the incident.

In a list of urgent advisories, FamilyCare stated:

·        The company will never request money or discuss private matters via foreign phone numbers or unfamiliar area codes.

·        Clients are strongly urged to avoid responding to any suspicious messages or calls.

·        Individuals should not share personal information, transfer funds, or click unknown links under any circumstances.

Clients who receive such communications are asked to report the incident immediately to the RTCIPF Financial Crime Unit:

·        Email: financialcrimes@tcipolice.tc

·        Phone: +1 (649) 247-4996

FamilyCare Medical Services expressed deep regret over the situation, acknowledging the distress it may have caused. The company reassured clients that the confidentiality and integrity of their services remain a top priority as they work toward resolving the issue responsibly and transparently.

“We appreciate your patience and cooperation,” the statement concluded, “as we take every necessary step to protect the trust you place in us.”