FortisTCI ISO Certified in IT Service Management, Information Security

FortisTCI has attained certification in ISO/IEC 20000-1:2018 Information Technology Service Management Systems and 27001:2013 Information Security Management Systems after completing a phase two audit with British Standards Institution (BSI). Auditors with BSI also reaffirmed the company’s ISO 22301:2019 Security and Resilience — Business Continuity Management Systems (BCMS), advising that FortisTCI has maintained BCMS standards.


FortisTCI President and CEO Ruth Forbes (far right) and Senior Vice President of Operations Devon Cox (far left) with the Vice President of Innovation, Technology and Strategic Planning Rachell Roullet (second from right) and members of the FortisTCI Information and Business Technology teams who supported the audit process. From left to right: Devon Cox, Jerry Clerveaux, Lovell Ingham, Garret Jones, Kebba Morgan, Roshawn Cox, Sharon Alli-Jose, Ryan Walkin, Devino Missick, Bradley Jules, Anderson Walkin, Callis Jones, Rachell Roullet, and Ruth Forbes.

These two new certifications for IT Service Management Systems (ISO 20000) and Information Security Management Systems (ISO 27001) confirm that FortisTCI has appropriate policies and procedures in place that meet international best practices. It further means that the company is adhering to the highest levels of efficiency, protecting customer information, and taking proactive measures to secure all sensitive data within its remit.


“This achievement is timely considering today’s rise in cybersecurity threats and the disruptions they cause to individuals and businesses worldwide. FortisTCI has invested extreme effort in ensuring that it’s prepared to mitigate cybersecurity risks and protect vital digital and intellectual assets,” said President and CEO Ruth Forbes.


“Achieving these new standards and recertification of ISO 22301 is a testament to the commitment FortisTCI has to performance excellence, resiliency and continuous improvement across the organization that ultimately benefits our customers and the Turks and Caicos Islands.”


Mrs. Forbes concluded, “I extend my gratitude to the Vice President of Innovation, Technology and Strategic Planning Rachell Roullet for her leadership throughout the audit process and to her team for their dedication and continued support.”



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