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TCIG Reminds North, Middle, South Caicos Residents Of Available On-Island Customer Services


Minister of Immigration and Border Services Hon. Arlington Musgrove

The Customer Services Department, in the Ministry of Immigration and Border Services, herby reminds residents in the islands of North and Middle Caicos, and South Caicos of the availability of its services on those islands.

Persons in North and Middle Caicos applying for work permits, visas, residence permits, homeowners permits, birth certificates, marriage certificates and death certificates can submit applications at the Immigration Office in North Caicos and conveniently pay for such applications at the Government Treasury, both located at the Paul Higgs Complex, Bottle Creek, North Caicos.

Persons in South Caicos applying for work permits, visas, residence permits and homeowners permits can submit applications to the Immigration Office located in the new Government Complex near Regatta Village and at the District Commissioner’s Office for birth, marriage and death certificates. Services can be paid into the Government Treasury also located in South Caicos.

Unfortunately, applications for naturalisation and permanent residence certificates cannot be submitted on islands other than Grand Turk and Providenciales at this time.

Speaking on the availability of these services in the family islands, the Deputy Governor and Head of the Public Service, Her Excellency Anya Williams stated: “As a part of our efforts to improve service delivery across the Turks and Caicos Islands, additional recruitment and training has taken place on the islands of North, Middle and South Caicos in order to provide more on-island support to the population of those islands and to ease the burden of persons having to travel to Grand Turk or Providenciales to receive certain services.

The Ministry of Immigration and Border Services is heavily focused on the implementation of our new border management system. This system will give persons the ability to access services from anywhere in the Turks and Caicos Islands and around the world. More updates on this will be issued periodically through press releases and stakeholder engagement.

Meanwhile, our newly appointed Director of Business Transformation is currently performing an in-depth audit of systems and processes across government, to assist in mapping out plans to make necessary changes in government ministries and departments to improve service delivery.

The transformation of service delivery across government is a key objective for the public service in this and future financial years. We recognise where there are gaps and we are working diligently to improve the way we serve the public going forward.”

Hon. Arlington Musgrove, Minister of Immigration and Border Services with responsibility for the Customer Services Department and the elected representative for Electoral District 4: North and Middle Caicos, remarked: “As a government, we have a responsibility to bring our services to the people and to ensure that doing business with the public service is easy, convenient and efficient. There should be no barrier to services for residents who do not reside in the islands of Grand Turk and Providenciales.

The majority of these services have been available in the family islands for quite some time now, but we recently refreshed our training, processes and our engagement in these islands, to ensure that we are serving the people in the most efficient manner.

I am proud of my team’s efforts to improve these services and I am reminding the people of ED 4, as well as South Caicos, that they do not need to travel to Providenciales or Grand Turk just to submit applications or pay receipts, as they can do so conveniently on their home islands.”

The Customer Services Department continues to review all of its processes and procedures in all islands, to ensure that it is meeting its mandate to the public and invites you to participate in its customer satisfaction surveys which are undertaken quarterly.

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