Approximately 28 staff members from Grace Bay Resorts have completed the first batch of TIDES (Together Individuals Delivering Excellent Service) training as the resort group strengthens efforts to enhance visitor experiences through deeper knowledge of Turks and Caicos culture, history and hospitality. Director of Training and Quality Assurance at Grace Bay Resorts, Leila Basam Abdi, addresses the TIDES Trainees The Training took place on the on Wednesday, 27 May, on the G