Tourism Regulations Department to Develop TIDES Certificate Digital Public Portal

The Department of Tourism Regulations is developing a portal to make the process of acquiring your TIDES certificate and Accommodation License easier.

 A fully digitised public portal platform is being developed in collaboration with Patterson Pope, specialists known for developing high-density digital systems across many government entities, including the Department of Agriculture.  The project has a proposed launch date of August 2026.

Once implemented, tourism ambassadors will benefit from enhanced digital application forms, a dynamic form that responds to data inputs, ensuring that applicants are only prompted to complete fields relevant to their specific application, friendly reminders for required data submissions, real-time progress notifications and fully automated alerts will notify users when approvals are granted and when documents are processed, eliminating uncertainty and improving communication between the department and its clients.

This smart functionality will reduce errors, minimise incomplete submissions, and create a smoother user experience. Currently, the project is still in early development; other phases will include staff training and user trials, during which users will be invited to provide feedback.

Director Avi Adams, remarking on the initiative, said the following: “This new system is a huge benefit for the stakeholders and the government at large. This will allow the department to streamline processes in an easier, more efficient way, while enabling the government to access more strategic reporting to assist the country's policymakers.”

Commenting on the Digitisation project, Honourable Zhavargo Jolly said: “This initiative represents a significant milestone in our ongoing efforts to digitise our regulatory processes. We’re committed to improving the ease of doing business within the tourism sector in the Turks and Caicos Islands. It is a meaningful and essential step forward as we continue to build an efficient, responsive, and well-regulated tourism industry that supports sustainable growth and national development.”

This digitisation effort reflects the Department’s continued commitment to service excellence within the tourism sector better support industry stakeholders, strengthen regulatory compliance, and enhance the ease of doing business in Turks and Caicos.

The department looks forward to rolling out these digital enhancements and will provide further updates as implementation progresses.