Scotiabank TCI has been named the “Best Consumer Digital Bank 2021” by Global Finance (New York), which regularly selects the top performers amongst banks and financial services.
Global Finance is regarded as a trusted standard of excellence for the global financial community.
Commenting on the award, Patricia Adams, Managing Director (Acting), Scotiabank TCI said: “Supporting our customers during the ongoing uncertainties remains our top priority and we are thrilled that our significant focus and investments in our digital banking platforms continue to yield positive results.”
“During this period, we have continuously relied on feedback from our customers about their specific personal or business needs and we remain committed to further improvements as we aim to make it easier and safer for them to conduct their banking,” Adams concluded.
Some of the most recent investments include the expansion of the capabilities of the Scotiabank Mobile App, upgrades made to the Bank’s ABM network to include intelligent deposit machines and the use of digital analytics to anticipate customer needs and deliver personalized financial solutions.
Winning banks were selected based on the following criteria: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.
Scotiabank TCI’s award for “Best Consumer Digital Bank” follows another recent global recognition for innovation in financial services by The Banker’s Global Innovation in Digital Banking Awards 2021. The ‘Most Innovative in Data’ award acknowledges the Bank's investments in data and analytics, as well as its commitment to delivering a more personalized customer experience.