Scotiabank Turks & Caicos has been named the island’s Bank of the Year 2021 by internationally recognized UK-based banking publication -The Banker.
Recognized as a trusted source of data and analysis for banking excellence, The Banker, via the annual Bank of the Year awards, assesses banks on their ability to deliver results, improve strategic positioning and enhance service to customers. As with the 2020 awards, this year, banks were also judged on their response to the COVID-19 pandemic.
“Having our efforts acknowledged and recognized as world-class during such a tough time for many financial institutions is testament to the hard work of the team over the past year,” said Patricia Adams, Managing Director (Acting), Scotiabank.
“Scotiabank TCI has spent the past year undergoing a significant digital transformation effort. We have expanded and upgraded our digital platforms to handle customer transactions in a safer and more convenient manner and have maintained our commitment to service with passion,” Adams said.
“Despite the ongoing health crisis, we have maintained great momentum in advancing our digital agenda and continue to facilitate this transition for thousands of customers within the Turks and Caicos Islands. With a clear vision of the future, we will remain proactive and continuously assess our business to ensure that we deliver the highest level of customer experience to further cement our role as the Bank for every future,” Adams noted in closing.
Scotiabank was awarded Bank of the Year Barbados 2021, Bank of the Year Bahamas 2021, and Bank of the Year Cayman 2021.
The Banker selects one winning bank for each of the 120 countries judged. Over 1,000 applications are collected each year and judges select winners based on which bank they believe has made the most progress over the past 12 months.