Approximately 28 staff members from Grace Bay Resorts have completed the first batch of TIDES (Together Individuals Delivering Excellent Service) training as the resort group strengthens efforts to enhance visitor experiences through deeper knowledge of Turks and Caicos culture, history and hospitality. Director of Training and Quality Assurance at Grace Bay Resorts, Leila Basam Abdi, addresses the TIDES Trainees The Training took place on the on Wednesday, 27 May, on the G

The decision by Booking.com to apply commissions to government-imposed accommodation taxes and statutory fees collected by hotels has angered local and regional tourism players. As a result, the Turks and Caicos Hotel and Tourism Association (TCHTA) has joined its regional tourism counterparts in urging the online booking agency to reconsider such policy. The Association says the proposed measure has sparked significant concern among accommodation providers throughout the

As Experience Turks and Caicos continues to engage travel advisors across the United States to drive increased bookings to the destination, the team was pleased to promote the Turks and Caicos Islands at two dedicated jetBlue Vacations training sessions earlier this month. The Turks and Caicos Islands contingent with jetBLue Vacations staff at jetBlue University, Orlando The destination trainings were held on November 5th in Salt Lake City, Utah, and November 13th at the je