TCI hospital experiences payroll glitch

The Turks and Caicos Islands Hospital released an internal notice on Tuesday, April 27th, 2021, to advise staff of a slight shift in their usual anticipated payment date.

Credit: Turks and Caicos Islands Hospital Facebook

The Turks and Caicos Islands Hospital released an internal notice on Tuesday, April 27th, 2021, to advise staff of a slight shift in their usual anticipated payment date. This notification was part of our proactive and transparent approach to employee engagement. Unfortunately, the internal notice was shared outside of the organization and taken out of context, which has created unnecessary speculation.

The shifted payment date was attributed to a system issue reported by TCI Government, which temporarily hindered our ability to access our monthly clinical services payment within the usual timeframe. These monthly payments are earmarked to support operational costs and are structured based on our current financial model with TCI Government.

The situation was resolved as rapidly as possible and the TCI Government delivered on its commitment. The payroll for employees of both medical centers was posted this morning, April 28th, 2021. This was also stated in the internal staff notice.

The hospital has always been deeply sensitive to employees' need for timely access to funds. Based on our operating procedures, the hospital has until the end of the month to issue payroll. However, our finance department has traditionally issued payroll on a particular cycle. Our employees have become accustomed to this earlier cycle, which affords them advanced opportunities to plan and meet their financial obligations even before the end of the month.

As a separate matter, the unauthorized release of the internal staff notice to the public will be investigated and managed accordingly.